Step 3 - Navigate to the downloaded folder within terminal The admin rights are to enable the agent to be able to autonomously push the data to your Augmentt account for the users Saas history, add the files to the users Library and for chmod command execution

Once the Agent zip file has been downloaded open up Terminal and run the below command On the same page copy the license key for that company to use in a later step Click on it and then select the Mac Version. On the top right of the page is the button to select what Agent version you want to download. On the Data page the Agent tab is the default landing page. Go To your Augmentt Dashboard and under Configuration Tab click on Data.

Supported browsers - Safari, Chrome, Firefox, Edge I'm always here to help.Mac OSX 10.15.7 or greater (Catalina, Big Sur, Monterey) If you have any other questions, also feel free to reach out. If anyone else is interested in this, feel free to reach out to me and we can give you instructions. The more logs we can work with, the easier it will be for us to find the root cause of this issue.įor any other users experiencing issues, please mention ticket #139117 so we can get you added for tracking purposes. Because of this, we've been able to get a couple of successful captures.

Many of our customers have been extremely helpful in participating in this process and we want to express our gratitude to those that have assisted.

We have seen tickets from some customers who have observed this happening on specific machines compared to others, and we've advised treating this as a keylogger due to the fact it will, in fact, capture every keystroke entered in scan code. We advise that these should be used on test machines, as issues can arise when used in critical machines and we always want to avoid this situation from happening. These logs are only able to record during a remote control session, and never would be recorded outside of the remote session.īecause of the difficulty of reproducing this specific issue, one of the things the debug executables will look for is what keystrokes are administered and whether they succeed or fail. Our request is to replace existing Kaseya executables with debug-enabled executables, which would spit out the verbose logs. Just wanted to address a few of the things you've brought up.Īs one of our customers, we would never ask you to install monitoring software on your machines. Hey guys, my name is Steve and I'm the Community Engagement Manager here at Kaseya.

Install kaseya agent on mac